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What is the EnergyWise Saving Store?
The EnergyWise Savings Store is an online marketplace that offers Dominion Energy South Carolina residential customers energy saving products. The Store offers energy efficiency products at near-wholesale prices that already include incentives, eliminating the need for you to complete a separate rebate application.
Why is Dominion Energy South Carolina offering energy saving products?
The EnergyWise Savings Store is one of many efforts we have launched to give customers the tools to make a real difference in their energy use and costs.
The environment also benefits. Helping our customers use less energy reduces the need for us to run older, less efficient power plants, and can also help delay the need to build new plants.
Are there compliance requirements for products purchased on the EnergyWise Savings Store?
Yes. Purchasers of products from the store must agree to comply with the following:
- You will install the products in accordance with the respective product installation requirements found on each product page.
- You will install the products at the premise address associated with the account number under which the products are purchased.
- You will not resell any products purchased from the EnergyWise Savings Store.
How and where can I recycle CFLs?
Please visit the EPA website for suggestions on recycling CFLs.
How long will it take to receive an item on backorder?
If products are backordered, Am Conservation Group will provide an estimated ship date during the checkout process and by email.
Which products are eligible for instant discounts?
All of the smart thermostats, advanced power strips and water saving products listed in the Dominion Energy South Carolina EnergyWise Savings Store are eligible for instant discounts. The discounts are applied instantly for eligible customers and no paperwork is required.
Is there an application process for the instant discounts?
No, there is no application process needed for the Dominion Energy South Carolina EnergyWise Savings Store instant discounts. The discounts are instantly applied at the point of sale.
Why do you need to verify my account?
Account verification is necessary to ensure that the rebates are available to customers with an active residential account from the Dominion Energy South Carolina EnergyWise Savings Store.
Is there a minimum and maximum amount I can buy?
Yes, the products below have limits on the amount you can purchase per account. They are as follows:
- 2 advanced power strips per customer account, per year.
- 2 showerheads per customer account, per year.
- 2 faucet aerators per customer account, per year.
- 2 smart thermostats per the lifetime of a customer's account.
- 2 smart sockets per customer account, per year.
- 2 air purifiers per customer account, per year.
- 2 weatherization bundles per customer account, per year.
How can I find out what products I am eligible to buy?
| Customer Type | |||
| Product Type | Electric | Gas | Combo |
| Advanced Power Strips | X | X | |
| Air Purifiers | X | X | X |
| Indoor Water | X | X | X |
| Kits/Bundles | X | X | |
| Lighting | X | X | X |
| Outdoor Water | X | X | X |
| Smart Products (Sockets & Lights) | X | X | |
| Smart Thermostats | X | X | X |
| Weatherization | X | X | X |
How do I review a product?
You can add a review of a product by clicking on the product, scrolling down to “Reviews” and clicking “Write a Review.”
How do I login or register?
You can login or create an account by clicking Sign In or Create An Account in the top right corner of the screen. Please note that your EnergyWise Savings Store login is not the same as your Dominion Energy login.
Is my account username and password the same as my Dominion Energy login?
No, you will need to create a new EnergyWise Savings Store account with a separate username and password. If you have previously made an account but forgot your password, you can request an emailed password reset.
Click Sign In or Create An Account in the top right corner of the screen and click on the “Forgot password?” link.
How do I view my order history?
Click Sign In or Create An Account in the top right corner of the screen and log into your account.
What forms of payment can I use in the EnergyWise Savings Store?
AM Conservation Group will accept payment by Check, MasterCard, VISA or American Express. All transactions are in U.S. dollars. Your payment will be preauthorized prior to shipping but charges are not posted to your credit card until after the order has shipped.
When a customer makes a purchase, who does the charge come from?
The charge on your credit card will come from the EnergyWise Savings Store.
Is there an option to have my purchase added to my utility bill?
No, there is not an on-bill financing option. A credit card must be used at checkout to make a purchase. Check payment options are also available during online checkout.
How do I know if my order was received?
After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.
Whom do I contact if I have questions about my order?
If you placed an order at the EnergyWise Savings Store, please contact us here or call at 877-510-7234.
What are the shipping and handling rates?
The Dominion Energy South Carolina EnergyWise Savings Store has free shipping and handling on orders over $25 and flat-rate shipping of $10 per order if the total is less than $25.
Can my purchases be shipped to another address other than my Dominion Energy service address?
The store is set-up to only allow for shipping to your Dominion Energy service address. Please contact us here or call at 877-510-7234 should you need to ship to your Dominion Energy account mailing address instead of the service address. Note that we do not ship to PO boxes or outside of the Dominion Energy service territory.
Can I enter a different billing address other than my Dominion Energy service address?
If you need to use a different billing address when checking out, please contact us here or call at 877-510-7234 to add another address to your Dominion Energy South Carolina EnergyWise Savings Store account.
What forms of payment can I use in the EnergyWise Savings Store?
AM Conservation Group will accept payment by MasterCard, VISA, or American Express. During check out, you can also select to pay by check, and payment instructions will be included on your order confirmation email after purchase. All transactions are in U.S. dollars.
Who is AM Conservation Group (AMCG)?
AMCG has been helping all people use the world's most precious resources more efficiently since 1989. AMCG is one of the most expansive conservation suppliers in the industry. Dominion Energy South Carolina chose to collaborate with AMCG because AMCG's high level of service makes it easy for our customers to purchase energy saving items through the EnergyWise Savings Store.
How long will it take for my order to arrive?
Orders will ship in an average of two to seven business days of successful payment processing.
Product Returns Information
Returns Process
You may request a return of most new, unopened items within 30 days of delivery for a refund by utilizing the returns portal here. AM Conservation (AMC) will provide a return label. There will be no additional cost to you if the return is a result of our error, e.g., you received an incorrect or damaged item, etc. Otherwise, a return shipping cost of $10.00 will be deducted from your refund.
- Items must be returned within 45 days of invoice to be eligible for credit. After the 45-day period, customers need to contact our customer support center for return guidance.
- Customers need to have their order number and ship to zip code ready when utilizing the portal for a return.
- Returned items must be received by the supplier AM Conservation in new condition and in the original packaging to be eligible for a refund. Refunds will be processed after items have been received and processed.
If you still need further assistance to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to use the returns portal.
Orders with Missing or Incorrect Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number. Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise.
Return of Damaged Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the FedEx shipment tracking number.
If a smart thermostat arrives damaged due to shipping, it will need to be returned to AMCG prior to a replacement being sent. If a product doesn't appear to be damaged from shipping, but instead not working properly due to a manufacturer's defect, please follow the steps below under, Defective Item Returns.
AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.
Defective Item Returns
If a smart thermostat or connected home item is deemed truly defective by the manufacturer, NOT incompatible, contact the device manufacturer below to discuss replacement. Returns of these items is subject to the applicable manufacturer’s warranty and return policies. See Below.
Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted above. Please contact us here or at 877-510-7234 to determine if a replacement is required. If so, one will be shipped at no cost.
Defective Google Nest Products:
Support: https://support.google.com/googlenest/gethelp
Defective Ecobee Products:
Call: 1.877.932.6233
Email: support@ecobee.com
Support: https://www.ecobee.com/en-us/contact/
Defective Copeland Thermostats:
Call: 1.888.605.7131
Support: https://sensi.copeland.com/en-us/contact-us
Defective Honeywell Home Thermostats:
Call: 1.800.633.3991 (Select Prompt 3 for Tech Support)
Support: https://www.honeywellhome.com/us/en/support/air/thermostats/