Shipping
What are the shipping and handling rates?
The Dominion Energy South Carolina EnergyWise Savings Store has free shipping and handling on orders over
$25 and flat-rate shipping of $10 per order if the total is less than $25. Note that we do not ship to PO
Boxes or outside of the Dominion Energy South Carolina service territory.
A confirmation email will be sent with the shipment tracking number after your order has shipped.
Products may ship separately.
For any questions regarding returns or shipping, please contact our customer support
center.
Backorders
If products are on backorder we will provide you with an estimated ship date for the backordered
products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge
will never exceed the shipping quote provided during checkout. You are also able to check on an order's
status through the Login section of our site.
Product Returns Information
Returns Process
You may request a return of most new, unopened items within 30 days of delivery for a
refund by utilizing the returns portal here. AM
Conservation (AMC) will provide a return label. There will be no additional cost to you if the
return is a result of our error, e.g., you received an incorrect or damaged item, etc.
Otherwise, a return shipping cost of $10.00 will be deducted from your refund.
- Items must be returned within 45 days of invoice to be eligible for credit. After the 45-day
period, customers need to contact our customer support
center for return guidance.
- Customers need to have their order number and ship to zip code ready when utilizing the portal for a
return.
- Returned items must be received by the supplier AM Conservation in new condition and in the original
packaging to be eligible for a refund. Refunds will be processed after items have been received
and processed.
If you still need further assistance to return an item, please contact us with your order
number and details about the product you would like to return. We will respond quickly with instructions
for how to use the returns portal.
Orders with Missing or Incorrect Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by
the date associated with the FedEx shipment tracking number. Be sure that you have received the complete list of
items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will
be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid FedEx
shipping label for you to return the incorrectly shipped merchandise.
Return of Damaged Products
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by
the date associated with the FedEx shipment tracking number.
If a smart thermostat arrives damaged due to shipping, it will need to be returned to
AMCG prior to a replacement being sent. If a product doesn't appear to be damaged from shipping, but instead
not working properly due to a manufacturer's defect, please follow the steps below under,
Defective Item Returns.
AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping
label to do so.
Defective Item Returns
If a smart thermostat or connected home item is deemed truly defective by the manufacturer,
NOT incompatible, contact the device manufacturer below to discuss replacement. Returns of these items is
subject to the applicable manufacturer’s warranty and return policies. See Below.
Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted
above. Please contact us hereor at
877-510-7234 to determine if a replacement is required. If so, one will be shipped at no cost.
Defective Google Nest Products:
Support: https://support.google.com/googlenest/gethelp
Defective Ecobee Products:
Call: 1.877.932.6233
Email: support@ecobee.com
Support: https://www.ecobee.com/en-us/contact/
Defective Copeland Thermostats:
Call: 1.888.605.7131
Support: https://sensi.copeland.com/en-us/contact-us
Defective Honeywell Home Thermostats:
Call: 1.800.633.3991 (Select Prompt 3 for Tech Support)
Support: https://www.honeywellhome.com/pages/support
US Dollars
